Millennium Hotels and Resorts New Zealand (MHR NZ) operate 17 hotels nationwide, supported by a central team and employing just under 1,200 people. Like many organisations in the hospitality sector, 24/7 operations, and shift-based work patterns adds complexity to payroll operations.
Like many businesses across New Zealand, MHR NZ identified a remediation project to recalculate holiday pay and repay any underpayments was required. While remediation payments for current employees could be managed through the existing payroll system, paying former employees presented a greater challenge. Many had outdated contact details, banking information, or tax details, and managing records at this scale would require additional resource.
MHR NZ initially explored managing the remediation internally, but this approach would have consumed significant internal resource and taken focus away from other business priorities.
The Solution
MHR NZ engaged NLC Payroll +MORE to support the remediation project after receiving a recommendation through their professional network.
The engagement focused on managing payments to former employees using NLC’s secure former employee portal. The portal enabled former employees to securely:
Using an established solution removed the need for MHR NZ to build and manage their own system, an option that would have required significant investment, additional internal resources and, and robust data security processes.
The Experience
NLC Payroll +MORE was engaged partway through the project and provided technical payroll expertise and practical guidance, allowing the project to continue with confidence. Onboarding was straightforward, supported by templates, examples, and proven processes.
The NLC team also handled day to day queries from former employees directly, significantly reducing the internal workload for the MHR NZ team. Once the portal was established, administration time reduced to only a couple of hours per month.
The Outcome
By outsourcing former employee remediation to NLC Payroll +MORE, MHR NZ was able to:
The project is now concluding, with the former employee portal being closed and remaining unclaimed funds transferred to IRD unclaimed monies.
Why NLC Payroll +MORE
When asked why they would recommend NLC Payroll +MORE to other organisations, the reasons highlighted included:
From our perspective, there were three things that really stood out. First, NLC Payroll +MORE very quickly gave us confidence that they were true technical experts, they clearly knew what they were doing, and that confidence never wavered. Second, they had an amazing ability to translate complex payroll information and processes into plain English. And finally, they were approachable, human, and easy to engage with, which made what could have been a very stressful project much more enjoyable.