NLC Payroll +MORE is a people business. We support and develop our team, creating a collaborative culture focused on excellence and shared success. This approach enables us to deliver consistently strong outcomes for our clients.
Across Australia and New Zealand, you’ll work with experienced specialists with a deep understanding of payroll and business improvement.
With NLC Payroll +MORE, your business is in safe hands.
Caitlin Hitchcock is the General Manager of Payroll Services at NLC Payroll +MORE, where she leads the delivery of reliable payroll services for clients across the business. What Caitlin enjoys most about her role is the strong focus on payroll excellence, ensuring pay runs are delivered with consistency, confidence, and care. She’s passionate about improving payroll processes and finding smarter, more efficient ways to support clients and their teams.
With over 12 years’ experience in payroll across New Zealand and Australia, Caitlin brings deep practical expertise and a strong understanding of complex payroll environments. Her background spans end‑to‑end payroll delivery, compliance, and operational leadership, and she’s known for her hands‑on approach and commitment to continuous improvement. Caitlin plays a key role in supporting high‑performing payroll teams and ensuring clients can rely on a consistently high standard of service.
Karl McKenna is the General Manager of Growth and Partnerships at NLC Payroll +MORE, where he plays a key role in supporting clients through challenging payroll environments while driving sustainable growth across the business. What excites Karl most about his role is working closely with clients to navigate complexity and seeing the NLC Payroll +MORE team deliver practical, high‑quality outcomes that make a genuine difference for businesses and their people. He’s particularly passionate about building strong partnerships and translating technical detail into clear, workable solutions clients can rely on.
With extensive experience across payroll consulting, remediation, data migration, and managed payroll services throughout New Zealand and Australia, Karl brings deep expertise to his role. His background spans highly regulated environments, large‑scale transformation projects, and growth strategy, with a strong focus on governance, risk management, and delivery excellence. Having held multiple roles within NLC Payroll +MORE, Karl brings a deep understanding of the business and its services, enabling him to help clients identify and implement the right solutions for their needs.
Jo Tozer is the CEO of NLC Payroll +MORE, where she drives the strategic direction of the business. What excites Jo most about her role is the very real impact payroll has on people’s lives. She’s passionate about the NLC Payroll +MORE team supporting businesses to gain clarity, control, and confidence that they’re doing the right thing by both their business and their people.
A senior leader in employment relations and payroll compliance, Jo brings deep experience across general management, go-to-market strategy, and business transformation. She has worked extensively across SaaS, software, and consulting environments, and is known for combining clear strategic thinking with steady, practical execution to achieve strong client outcomes. With an MBA and a highly collaborative leadership style, Jo works confidently across board, government, media, and partner environments, and is recognised for building capable, high-performing teams that consistently deliver.
Hayden Swanson is the General Manager of Consulting Services at NLC Payroll +MORE, where he leads the delivery of high‑quality payroll projects across the business. What drives Hayden most is seeing the team deliver complex work on time and with genuine pride in what they produce. He’s particularly energised by supporting clients through major payroll initiatives, helping them navigate complexity with clarity and confidence.
With nearly seven years at NLC Payroll +MORE, Hayden brings a deep understanding of both the business and the clients it supports. In his role, he combines this experience with strong leadership skills to guide his team and deliver meaningful, practical outcomes that make a real difference for clients.