Organisations across New Zealand have been addressing issues with calculations of leave payment to make sure it’s compliant with the Holidays Act 2003.
Through MyPay Pro, NLC Payroll offer support to companies who have conducted a comprehensive review of their payroll system and have former employees who have received incorrect payments for leave covered by the Act.
We are doing everything we can to pay affected people the amounts they are due.
The Holidays Act 2003 is a complex piece of legislation with varying calculations and entitlements for different leave types. It covers annual leave, bereavement leave, alternative holidays, public holidays and sick leave. Many New Zealand employers have found it challenging to apply the legislation correctly when calculating leave.
NLC Payroll are assisting to pay former staff any entitlements they are owed for the review period of your former employers remediation period. This involves contacting former employees and asking them to provide us with their details so that we can verify their identity and reimburse them appropriately.
If you have received a communication with a reference number and been directed here, please log onto their remediation portal after reading the below.
If you have any questions or can’t access the portal, please reach out to us on the contact form at the bottom of this page with your details and someone will get back to you – please note our team cannot assist over the phone. Our FAQs below will assist you with any of the common problems you might have when logging in.
We need to verify the identity of former employees, including their bank account details, before we can make payment. By logging onto the remediation portal, you’ll be led through the easy-to-follow process.
You’ll need the following information before starting:
1. Click ‘First time logging in/reset password’.
2. Enter your reference number then click ‘Submit’
3. On the ‘New Password’ page, answer the two security questions then click ‘Submit’. It is important to read the tips on this page to be sure you’re entering these in the right format.
4. Your new password will be displayed on this page in bold. Copy your password then click ‘Login Page’ to take you back to the ‘Sign In’ page.
5. Enter your reference number, then paste in your password and click ‘Sign In’.
Useful Links:
The NLC Payroll team will verify your information and get in touch with you by email to confirm the next steps. They will let you know how much your remediation payment is and when the payment will be paid.
How much will my remediation payment be?
Remediation payments will vary from person to person. You will be notified as soon as we know.
What deductions or contributions will affect my remediation payment?
The remediation payment is part of your gross salary and wage earnings, so it is subject to taxation (PAYE), KiwiSaver superannuation deductions and student loan repayments (if applicable). These deductions will be based on the information provided to us via the portal.
KiwiSaver deductions will only be made if you are an existing member of this scheme. The minimum KiwiSaver employer contribution of 3% will be applied towards your remediation payment if you are a current member of KiwiSaver.
What tax code should I use for my payment?
For advice on which tax code is relevant to you, please refer to page 2 of the Tax Code Declaration Form IR330.
When will my payment be made?
Remediation payments will be calculated after we have verified your information. Once we have confirmed your payment amount, we will let you know how much this is and when the payment will be made.
Will interest be paid on the amount?
No.
How do I claim on behalf of someone who has died or someone for whom I hold power of attorney?
You will need to verify your identity and that you are authorised to act on behalf of the deceased employee’s estate so that NLC Payroll can validate this information.
Please email the NLC Payroll team in the below contact form the details of the ‘known deceased employee’. They will advise you on the next steps.
I now live overseas. Can my remediation payment be paid into an overseas bank account?
No. If you have received a text message confirming that you are entitled to a remediation payment, you need to have the payment made into a New Zealand bank account.
Has child support been deducted from my backpay amount (if applicable)?
Child support has not been deducted from your back payment. You may need to advise IRD that your family income has changed. You can do this at any time online through myIR or you can call IRD on 0800 227 773. The IRD website has a useful factsheet on lump sum payments, e.g. arrears payment IR1046 Getting lump sum payments.
Will my back payment affect my Working for Families entitlements or disability allowance?
Your back payment may affect your Working for Families entitlement or disability allowance for the year ended 31 March 2021. Please refer to www.ird.govt.nz or call IRD on 0800 227 773 if you need further information.
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