Leading New Zealand retail company Postie, faced challenges with their payroll administration due to reliance on a single employee. Postie sought a comprehensive solution that would provide expertise, business continuity, and support during annual leave and unexpected absences.
The Postie Human Resources team faced numerous challenges when it came to complex payroll queries. Postie found it challenging to maintain payroll consistency and meet crucial deadlines during periods of planned leave and unexpected absences. This led to recurring issues and inefficiencies in payroll management.
Without a robust system in place, the team struggled to address these issues promptly, resulting in errors and delays in payroll processing. These problems were further exacerbated by the intricacies of payroll regulations and compliance requirements, which demanded attention to detail and accuracy. Consequently, employee satisfaction and trust in the payroll system were negatively impacted, highlighting the need for an improved payroll system and strategy.
Postie were referred to NLC Payroll through a recommendation and chose to partner with them for comprehensive outsourced payroll. NLC Payroll’s team of dedicated administrators and consultants ensured seamless support at all levels, addressing technical queries and system development needs effectively and efficiently.
NLC Payroll also guaranteed uninterrupted service during planned and unplanned employee absences, swiftly eliminating payroll disruptions.
Outsourcing payroll to NLC Payroll brought significant benefits to Postie, including:
- Access to a team of knowledgeable and experienced payroll administrators.
- Business continuity and reliability in payruns, regardless of staff availability.
- Compliance assurance with legislation.
- Efficient resolution of payroll issues.
- Reduced administrative burden and enhanced operational efficiency.
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