Citywide, a leading provider of essential services in Australia, faced a big challenge: their Payroll Manager position was vacant, and they needed a reliable way to ensure employees continued to be paid on time. With hundreds of staff relying on timely and accurate payroll, there was no room for error. That’s when they turned to NLC Payroll.
Without an in-house Payroll Manager, Citywide risked missing pay runs, which could disrupt operations and affect employee satisfaction. They needed a quick, short-term fix. But instead, they found a solution that worked so well it became a permanent arrangement.
Citywide was introduced to NLC Payroll by MYOB, the provider of their payroll system, PayGlobal. Initially, they planned to use NLC Payroll while hiring a new Payroll Manager. However, after experiencing NLC Payroll’s expert and seamless handling of their payroll, Citywide decided to extend the partnership long-term.
NLC Payroll stepped in and took control of payroll processing with a team of skilled administrators. They ensured employees were paid accurately and on time, every time. What began as a temporary measure turned into a lasting relationship, helping Citywide keep things running smoothly during staffing gaps or leave periods.
Citywide quickly saw the benefits of working with NLC Payroll:
- Consistency and Reliability: Payroll was always on time and error-free.
- Coverage During Vacancies: Whether filling in for a missing Payroll Manager or covering leave, NLC Payroll kept everything on track.
- Expert Support: Having immediate access to payroll experts meant Citywide could focus on their core business without worrying about payroll.
Over time, NLC Payroll became an essential partner for Citywide. Their ability to step in without disrupting operations made a huge difference, and they now handle payroll for Citywide full-time.
Citywide recommends NLC Payroll to any business looking for a reliable payroll partner. They describe NLC Payroll as “a great backup and an excellent choice for skilled payroll processing.”
What started as a six-month fix has turned into a long-term solution. With NLC Payroll, Citywide has achieved consistent, stress-free payroll operations, reduced administrative pressure, and ensured their staff are always paid on time.
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